Trial & Service FAQs (23)

What is your backup policy?

You can purchase our backup plans which will be attached to your VPS and it will work with FTP. This makes it possible for you to have a reliable backup as part of your package.

What are you accountable for in terms of an outage?

We are responsible for the faults at our hardware and infrastructure level, but if it’s a natural disaster we are not responsible as we don’t have control over that.

How do I get a VPS?

You can choose a trial plan or simply buy a plan on our website.

Is the VPS managed or unmanaged?

At the moment, we only offer unmanaged VPS.

What additional value will I get from your VPS?

With our VPS your whole server is virtualized within a box and if hardware fails, there are other hardware to serve as back up so there should be no downtime.

Will I order cPanel with my VPS?

Yes, you can order cPanel and other panels as well along with your VPS.

How many IP addresses do I get with my VPS?

Your VPS comes with one IP address part of your package but you can add more on request for a small fee.

Can I make Webalizer stats viewable outside cPanel?

Yes, with shell access you can easily do this on your own.

What is fully managed VPS hosting?

Fully managed VPS is where the provider manages the updates of antiviruses and other utilities.

Do I get a dedicated IP address with my VPS account?

Yes, all our VPS services come with a dedicated IP address.

Will I have administrative access with the trial version?

You will get the RDP access on the trial version.

Can I resell VPS hosting?

Yes, you can resell your VPS hosting. Each VPS server cPanel and WHM are set-up and installed and this enables you to create as many web accounts as you need to.

Where is my server hosted??

We have several data centers in Nuremberg, Munich, Germany, and St.Louis USA. So your server can be hosted from any of these locations.

Can you accommodate my needs especially if they change over time?

Yes, we have a range of cloud products that will take care of your changing needs.

Why should I choose VPS hosting from Oxtrys?

We can assure you of increased security, improved reliability, ease of use, and lower total cost.

What features am I expecting other than that on the trial version?

The trial version of the server has all the features of the paid version, so you get to see everything before you make a commitment.

What virtualization do you use?

We use Hyper and VM ware. With these, you can rest assured of more reliability and security.

How do I know when my VPS expires?

We will send you the billing reminders, prior to expiry so your account can keep running smoothly.

If I do not renew my plan, what happens to my data?

We keep your data for a maximum period of 1 week after expiry so you have ample time to retrieve it.

Is the plan on auto-renewal?

You have a choice to go with the auto-renewal option, but we don't place you on it automatically. .

Will I get a domain name and email services included in my VPS?

No, your VPS package does not include a domain name or email services.

What if I don't want to use the cPanel Control Panel?

If you prefer not to use the cPanel, you can reach out to our support team and they'll gladly help you with that.

Support & Team FAQs (10)

How do I communicate with support?

You can reach our support through the phone using +91 905 812 8399 (Mon-Sat, IST 10 AM - 5 PM) or by sending an email to help@oxtrys.com where we offer 24/7 support.

Do you have on-site engineers at all times in the data center?

Yes, our engineers are always available round the clock to take care of any challenge that comes up.

How responsive are your customer service and tech support?

We are committed to giving the best support to our customers. You would typically get a reply within minutes unless it’s a technical problem where technicians need to get involved, then that would take a bit longer depending on the nature of the issue.

What is your customer base?

We work globally and have customers from different countries, so far we have served more than 3000 customers and still counting.

What if I am dissatisfied?

There is no long term contract, so you can leave the service after 1 month, you can also opt for our trial plans before making the purchase. Or you can choose to pay as you go.

What’s the biggest hosting customer that you have?

Client information is protected by our customer protection policy so we can't share that information.

Will I get any kind of assistance while using VPS?

Yes, we are always available to render assistance whenever necessary.

How can I refer a friend?

If you want to refer a friend, simply send them over to our website and we'll take it from there.

How long does setup take after ordering?

On smaller plans, it will take 1 to 2 hours maximum and for larger plans, it can take from 10 to 24 hours.

Can I get support for transferring data from the previous provider?

Yes.

User Account & Technical FAQs (32)

Do you own your hardware?

Yes, we own all our hardware and they are fully managed by us.

How many customers are on each server?

Our shared VPS has a limited number of customers so it would not affect any customer performance.

How easy is it to scale up/down from the different offers?

You can easily scale up from the same technology and server types. You can reach out to our customer support for proper guidance.

Do you provide multiple Add-on Domains?

No, we do not provide domains or Add-on domains.

Can I change my VPS OS if so, how?

Yes, you can change it but you have to reach out to our support team to guide you through the process.

How do I retrieve my forgotten password?

System password needs to be kept safe, but in case you forget your password, you would need to reach out to us via email to set a new password for your system.

How can I update my account information?

To update your account information, you need to log in first and head over to the “My Account” section.

Can I upgrade my account as my needs increase?

Yes, you can upgrade your account at any point should the need arise.

What are the configuration requirements?

We have the configuration requirement listed on our website. You can visit our website to explore different configuration plans that suit your need.

Can I use my VPS as a VPN?

VPN comes with all our VPS plans, so you don't have to worry about that.

Can VPS be traced?

Yes, every VPS we provide has a unique IP address through which it can be traced.

How does VPS hosting work?

VPS is an online PC where you can host your applications and websites. That way your data and all other sensitive information stats safe and readily available at any time.

What is the scalability?

Scalability increases the capacity of your chosen package. You can scale from our small 100 GB plans in VPS to 1600 GB plans and if you need more resources you can choose our dedicated server plans.

How do I get started with VPS hosting?

To get started with VPS hosting, you can opt for a plan that suits your needs from our packages.

Do you offer VPS hosting with root access?

Yes, we offer VPS with root access.

Can I migrate my account/websites from a different provider?

Yes, you can and we can help you get it done seamlessly.

Can I partition a VPS?

No. This option is not provided with cloud VPS services.

Which type of content am I allowed to place on my VPS?

Any content except, sexual, pornographic, copyrighted, and other illegal contents are not allowed. You are also not supposed to place any SPAM content on your VPS.

Which applications can be run within VPS?

Most of the applications, registered users can run a number of standard and commercial applications successfully and effortlessly. However, direct access to the hardware is not available in VPS.

Can I customize my VPS?

Yes, you can ask us to add panels, IPS, etc. as your business needs grow and changes, you can use remote desktop access to manage your VPS. Software or data can also be added or deleted from your VPS.

Can I stop and start the VPS?

You can restart the VPS but cannot start or stop the VPS

What is the difference between managed and unmanaged VPS hosting?

With a managed VPS hosting, server maintenance, and all the troubleshooting regarding the installation and setup security is covered, a ready-made set up of cPanel which is faster and easier to use is provided. While with an unmanaged VPS, the management of the server is not included. The provider is responsible for any kind of software upgrade or any kind of changes, problems, or development related issues.

What is VPS hosting?

VPS hosting is a physical server divided into multiple servers that each one could be used to host websites separately. A VPS is as good as having your own server because it has dedicated resources such as RAM and Disc storage, full root access of server, choice of OS, scalability, etc.

What is the real advantage of using a VPS?

Using VPS keeps your website completely isolated from what other websites are doing on the same server. Your website as such is likely to remain unaffected in an event of other websites running additional traffic or some bad script.

What projects does VPS hosting suit best?

VPS hosting is ideal for those looking to have their own server space and resources at an economic cost.

Does VPS require a lot of technical knowledge?

No, VPS does not require too much technical knowledge and can be user friendly.

Can I install custom software on my VPS server?

Yes, you can install almost any software product you want, however you would need to consider the physical limitations (disk space, RAM, CPU) of your VPS package.

Can a VPS be upgraded to a larger size without destroying it and creating a new one?

Yes, you can upgrade the VPS plan to a higher one anytime, your data will remain secure and intact.

Can I change OS or rebuild an instance once I build it?

Yes, it can be done but you need to reach out to our support team for proper guidance.

How can I launch my VPS on my Forex trading?

You can install forex apps for VPS like Meta Trader to get started.

How do I cancel my server?

To cancel your service, kindly send us an email. Even though we'll hate to see you go, we will walk you through the process.

Can I have multiple servers within a single account?

Yes you can have multiple servers with one account.

Security & Privacy FAQs (9)

Do you offer advanced SLAs for complex projects?

Yes, we offer the Service Level Agreement (SLA) and data protection policy to capture complex projects.

What is your security policy?

Our security policy is in compliance with required regulations. We offer DDOS protection at all our servers, and we also have a strict data protection policy, which can be made available at customer request.

Do you provide SSL?

We offer unmanaged VPS as such we do not provide SSL.

How do I protect my VPS?

You can protect your VPS by backing up your data and never share your password with anyone.

How do I make backup to a VPS?

You can ask us to add a backup plan to your VPS to enable you to backup your data and sensitive information.

Are you familiar with how hackers can gain access to data?

Yes, we are fully aware of all the possible ways by which hackers can gain access to data on VPS and as such we have put in place all the necessary measures to forestall all hacking attempts.

Do you offer TLS?

Yes, this aims primarily to provide privacy and data integrity between two or more communicating computer applications.

Do you perform a backup?<

No, we do not perform back up. However, we have restore points in the server which is done automatically.

Do you monitor security?

Yes, we do a constant security check to forestall all forms of hacking and bridge of security.

Performance FAQs (5)

When was your last major downtime?

We provide 99% uptime and if any maintenance arises we will give you the prior notice in advance. So, you don’t have to worry about downtime.

What kind of server reliability and uptime scores do you offer?

Our servers are kept in a climate control environment with hardware from reliable companies and the internet lines are dedicated to our data center.

Is there any downtime if I upgrade my VPS?

Yes, there is a tiny downtime but just enough to allow our engineers to carry out the upgrade.

What software can I install on VPS hosting?

With VPS hosting you have much more control over the software that your server is running. Typically, the only limits placed upon the software you can run are the operating system the server runs on and your total memory allocation.

Will VPS hosting allow me the RDC (Remote Desktop Connection)?

Yes our VPS hosting comes with the RDC.

Expenses & Refund FAQs (6)

What is the cost of installation?

There are no installation fees for the mentioned plan unless you have a unique request then we can always arrange something suitable.

What is your refund policy?

We provide a 15 days money-back guarantee from the day of making your purchase.

Is there any discount for first time purchase?

Yes, different offers are floated at different times for new purchases and you can always check out our offers before making a purchase.

What payment methods are accepted?

We accept Credit cards, Debit cards, and PayPal as payment methods.

How can VPS save me money?

You get all the features of a dedicated server to work virtually online with less price.

Can I make installment payments?

You need to discuss with us first before you can opt for that choice.

Decision Making FAQs (8)

What is the best VPS plan for me?

The best plan depends on your personal requirements but you can always reach out to our support for guidance if you are not sure.

Between Windows and Linux, which should I choose?

It depends upon your technical skills and the technology you used for building your applications or websites.

What is the difference between shared Vs VPS hosting?

With a VPS you get a virtual online PC and with shared hosting, you get a webspace to host your website.

What is the difference between Virtual Dedicated Server and VPS?

Although there are lots of similarities between dedicated server and VPS, as they both offer increased control over your hosting environment. They also have their differences. The VPS can be said to be a light version of a virtual dedicated server. It is set up like a shared plan but behaves like a dedicated server.

Is VPS easy to use?

Yes, it is easy to use. If you can operate a computer, then you can use a VPS too.

What are the pros and cons of cloud VPS?

The pros of VPS are numerous, better uptime, high availability, better performance, scalability, and flexibility, rapid deployment, etc. Perhaps one of the few significant drawbacks that may make site owners hesitate to switch to the cloud is the price.

How should I choose the best VPS option for my website?

Several factors come into play when selecting the right VPS hosting service. The idea that the most expensive server is the best option does not hold true. To choose a VPS, you should consider the number of resources you require, the RAM (if you are going to have numerous projects running at several times, you’ll definitely need more RAM ), the choice of OS, Root access, Customer support, etc before making your choice. Read more about this in more details in our knowledge center

Why is it worth relying on our VPS Cloud hosting company?

We have robust technology and infrastructure with highly qualified engineers to cater to your needs.

Trial & Service FAQs (23)

Support & Team FAQs (10)

User Account & Technical FAQs (32)

Security & Privacy FAQs (9)

Performance FAQs (5)

Expenses & Refund FAQs (6)

Decision Making FAQs (8)

Our Prestigious Clients

Available VPS Datacenter Locations

Available Dedicated Server Datacenter Locations

Our Datacenters Location